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If errors of products, production facilities, processes in procedures or otherwise recognized, for example, customer complaints are caused by management or by the area managers appropriate corrective measures. The cause of the error is determined as far as possible. After their assessment prevention measures are taken to prevent a recurrence. The effectiveness of the measures will be reviewed after a specified time. Corrective and preventive actions are documented by the performers.

If corrective action is necessary at subcontractors, the same here. The In-charge extends further the Protocol to the affected subcontractors and encourages it to be an opinion on the measures taken. Continue to be initiated by internal audit corrective and preventive action. Completed logs are forwarded to the incoming inspection. This verifies the effectiveness of the measures based on the quality of future products supplied.

Customer complaints are recorded on the form CUSTOMERS GROUNDS. This gives the supervisor responsible for the client that initiates the necessary action. On the results of the Executive is informed in writing. This will decide on further action to the customer.

Documents

FO-111 CUSTOMER GROUNDS